A standard wash-and-fold runs 24-48 hours, door to door. Delicates run 48-72 hours because they flat-dry. Bed linens run 48 hours. Bad weather can push us by half a day; we will tell you in writing if it does.

We do not. Same-day requires a backup of heat-pump drying and a different fold pace, and we have decided neither suits our process. We are explicit about this so you can plan.

Yes. Each tote travels with your name on it, never a number. We do not mix bundles. Pieces are returned in the same cotton tote, folded in the same paper.

A plant-based agent we saponify ourselves: coconut, olive, castor oils with a sodium hydroxide solution; infused with lavender, lemon peel and rosemary. The full formula and percentages are on the what we wash with page. We do not stock or sell it — we use it.

It works for most, but every skin is its own. We can send you a small swatch of cotton washed with the agent on request — try it against skin before committing.

Yes. Our pet-safe wash uses an un-fragranced version of the agent — no essential oils — and is available on request for human laundry too. Tell us when you order.

The smart meter, the water submeter, and a hand-logged dryer/line sheet that the on-duty washer fills out at end of cycle. Name the benchmark dataset you compare against, if any. Methodology is on the transparency page.

No third-party certification yet. The numbers are ours, the methodology is published, and we will walk any independent auditor through the workshop and the spreadsheets on request.

Cottons and linens, on request, with a steam press at 110°C. We do not press synthetic blends — the heat sets a memory in polyester that does not come out. We will tell you if a piece is over the line.

We write you a paragraph and refund the wash. Describe your own damage policy here — what you cover, what you don't, and how a customer raises it.

PayNow, bank transfer, or cash on collection. We invoice monthly for hotel and spa contracts. No card surcharge.