Most standard orders return in 24-48 hours. Delicates take 48-72 hours because they flat-dry. Bed linens return in roughly 48 hours.
What it is
A wash for fabrics that resent being machine-washed.
Each piece is washed in its own basin, in lukewarm water (28°C) with a quarter-dose of the wash agent. Silk and wool are massaged, not scrubbed. We use no fabric softener, ever - your silk will be soft because silk is soft.
Drying happens flat, on unbleached cotton sheets, in a low-humidity room. We do not hang knits. Pieces are returned in tissue, folded once.
- Water temperature
- 28°CLukewarm. Wool prefers it. Silk tolerates it.
- Agent dose
- 1/4 standardDiluted plant-based agent. No softener.
- Dry method
- Flat, on cottonNo hanging. No mechanical drying.
- Return window
- 48-72 hWrapped in unbleached tissue.
Every wash, by default.
- One piece, one basinWe do not mix delicates loads. Each garment gets its own wash and its own rinse.
- Lukewarm hand-washMassaged in 28°C water by hand. No agitator. No spin cycle.
- Cold rinse, soft pressTwo cold rinses, then a soft press between cotton towels to release water.
- Flat dry on cottonPieces lie flat on unbleached cotton sheets in our low-humidity drying room.
- Tissue-folded returnWrapped in unbleached tissue, then placed in the cotton tote.
- A note, if we noticed somethingLoose threads, weak seams, a stain that did not lift. We write you a paragraph.
Pricing
Per kilogram, per piece, per honest cost.
Minimums apply per pickup. No surge, no rush surcharge. We just push your window out if we cannot fit you in.
Silk blouse / camisole
$14/piece
Merino & cashmere knit
$18/piece
Silk dress / kebaya
$22/piece
Lace & embroidery
from $26/piece
Only named plant oils in the standard agent. Fragrance-free pet-safe wash is available for human laundry too; tell us when you order.
No. Each tote travels with your name on it. We sort inside the tote, wash by load, and return in the same cotton tote.
No. If we cannot fit the order into the next window, we push the window out rather than surcharge the work.
Use this space for a short quote from a real customer — what they sent, how it came back, and why they stayed.